Discover how AI-powered speech analytics can help insurers improve policyholder satisfaction while reducing costs and time. Download now!
Call centers are the front lines for many insurers – a crucial channel available to assist and support policyholders, especially when immediate answers are needed. For insurers this often plays out when customers call about a claim. Conversations between call center agents and policyholders can contain a gold mine of insights – about your products and services as well as the quality of the experiences your agents provide. Extracting nuggets of information and uncovering specifics on where you should focus attention from thousands, or even millions, of hours of calls is a massive challenge.
Download this eBook to discover how AI-powered speech analytics provide a scalable and efficient solution to sift through every call – instead of resorting to a sampling of a small percentage of random calls. Learn how AI can:
- Improve call quality and policyholder satisfaction while maximizing efficiency
- Increase self-service channels to reduce cost
- Optimize policyholder journeys to increase customer lifetime value
Add Comment