As businesses are becoming more and more data-driven, knowledge has become an important asset for any organization. And since the knowledge in a firm is collected in multiple applications & repositories, it makes sense to have a cognitive search in place. The adoption of unified search has risen from a mere 7% to 19% from 2018-19 according to a survey by TSIA. However, only investing in this technology is not enough; you need to have a well-thought-out strategy around the cognitive search solution to make the most of it. This eBook talks about the best practices – or secrets that no vendor tells you – before and after adopting and implementing search in your organization in order to make the most of it.
Key Takeaways:
- Best practices to follow before and after implementing search
- Leveraging search as the underlying technology and building apps on top of it
- Using support agents’ feedback and input to improve self-service strategy
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