Discover 5 capabilities your CU should have to improve member interactions throughout this pandemic and beyond.
As the coronavirus continues to impact the world and cases spike once again, it’s shutting communities into their homes and jeopardizing companies who normally rely on face-to-face interaction to conduct business. Prior to the coronavirus outbreak, 65% of consumers who attempted to complete a financial transaction online were redirected to a physical branch. This proves to be a great source of frustration for today’s highly digital, mobile customers and results in lost sales and poor member satisfaction.
Download this guide for 5 digital capabilities your credit union should implement to manage member interactions and grow your bottom line. You will learn how to:
- Capture important member information accurately and increase completed forms
- Collect documents to accelerate compliance processes and minimize the back and forth with members
- Eliminate compliance risk with a secure payments platform
- And more!
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